Policies
Policies regarding Volunteers:
- Volunteers are required to register prior to performing community service. Registration can be performed by filling out the contact form or by calling 503-555-1234. "Self assigning" or "dropping in" is not allowed.
- Volunteers are responsible for their own transportation to and from the site.
- Volunteers must wear appropriate apparel while performing community service. For light landscaping duties and for safety reasons, you are required to wear long pants (jeans, no sweats, no saggy pants) and long sleeves, socks and close-toed shoes. Layers are best. Bring raingear. For special events: long pants (no rips or holes, no sweats, no saggy pants), polo shirts or blouses (no T-shirts, tank tops or cleavage showing), no apparel with slogans or graphics, and comfortable shoes for standing. Costumes (non-scary, kid-friendly and tasteful) may be appropriate for Halloween/Fall Festivals or the Holiday Express. Volunteers not meeting the requirements will be sent home.
- Volunteers must arrive at the site at least ten minutes prior to the start of the shift, ready and able to work.
- Three cancellations/no shows will result in termination from the program.
- If volunteers need to reschedule a missed appointment, they must contact Portland Court Voluntold, not the agency.
- Unproductive, disruptive, or violent behavior that in any way negatively impacts the accomplishments of our partner agencies or Portland Court Voluntold will result in termination.
- Safety concerns are paramount, and as a result, work sites have a zero tolerance for drugs or alcohol. Inebriated or "high" volunteers will be sent home.
- It is up to the volunteers to inform Portland Court Voluntold of any issues regarding physical/health limitations, transportation issues, schedule issues, communication issues, or planned absences.
- Volunteers are responsible for all court appearances.
Polices regarding Agencies:
- Agencies are responsible for providing an orientation and safety lecture to the volunteers.
- Agencies are required to provide safety equipment if necessary to perform work.
- Agencies are required to ensure that valuables, including those of the volunteers, is secure.
- Agencies are required to supervise volunteers at all times.
- Agencies are required to track and report volunteers' hours and provide feedback at the end of each shift to Portland Court Voluntold.
- Agencies must not use volunteers to replace paid staff or union workers. We reserve the right to limit our services or terminate our agreements if agency is non-compliant.
Policies regarding Portland Court Voluntold:
- Portland Court Voluntold will respond to client requests within one to two business days.
- Portland Court Voluntold will assess client needs and work with the clients' schedule to find a volunteer opportunity.
- Portland Court Voluntold will notify the agency of the client's assignment so the agency can expect you.
- Portland Court Voluntold will track your volunteer hours. In the event of discrepancies, Portland Court Voluntold will attempt to verify community service hours worked.
- When service is completed, Portland Court Voluntold will email timesheets to court or agency before the volunteer's court date.
- Portland Court Voluntold will try to accommodate rush or special requests if request is made prior to 8:00 am the day before the court date.
- Portland Court Voluntold will post news of special events on our blog page.
- Portland Court Voluntold will interview and screen the volunteers.
- Portland Court Voluntold will perform background checks on volunteers working with vulnerable populations.
- Portland Court Voluntold will define a suitable project scope of work that meets the needs of all parties involved.
- Portland Court Voluntold will solicit feedback to improve customer service.
- Portland Court Voluntold will do periodic check-ins for future projects.